If you have lost your Axsen assigned user name and password, please complete the form:
An email will be automatically sent to the account owner (person who purchased the website and hosting service) with all the email account information to setup your email accounts.TOP
Check the My email doesn't work section. If you have spam software installed make sure it is not moving or deleting your incoming email.TOP
Check the My email doesn't work section. If you have spam software installed make sure it is not moving or deleting your outgoing email.TOP
Make sure you do not have spam software moving or deleting the incoming emails.
Double check that the email addresses (both your domain email and email address in which you are forwarding) that you supplied to Axsen are correct in the confirmation email that Axsen sent to you.
Make sure your Internet Service Provider or company managing your domain email is not blocking the email account that Axsen is forwarding.TOP
We offer Webmail, Email Forwarding and IMAP accounts.
This is the easiest method to connect and manage your email from any computer browser. Simply visit https://axsen.mymailsrvr.com/ and enter your Axsen supplied email address and password.
We can setup email forwarding to forward your domain email to your existing email account (i.e. mail sent to [email protected] would arrive in your personal email account ([email protected] or [email protected], etc.). Email forwarding is the easiest option and requires no setup on your end.
We can also setup IMAP email accounts that will let you use Microsoft Outlook, Apple Mail, Smartphones, Yahoo!, Google Mail, most webmail, and other IMAP compliant email applications to send and receive your domain email. This does require some technical setup on your end.TOP
If you are sending large files in email - Be aware that many email systems have limits on the size of an email they will accept. If your message is larger than the recipient's email box size limit, the message will be rejected and you will receive notification. With your Axsen email accounts, the email file size limit is 50 MB.
If you are receiving large files by email - Axsen's email has a 50 MB limit per email message received. A sender's message will be rejected if it exceeds the 50 MB limit. As the recipient you will not receive notification that an email was attempted to be delivered, but the sender should receive a notice.
If you need to send or receive files that are larger than 50 MB, there are other solutions available to you:
1. "Zipping" attached files using a file compression program may solve this problem.
2. Sending the attachments in multiple emails under 50 MB in size.
3. If your file is still too big,https://www.hightail.com or https://www.dropbox.com may be another workable option to send, receive and track large files.TOP
As you are probably aware, Spam is internet wide problem that needs to be managed on many levels. Here are some tips that will help reduce the amount of Spam in your inbox:
At your request, we can activate our Server Side Anti Spam software that will detect and tag suspect email with the following: [Spam]. This will allow you to filter spam on many email applications by writing a rule to move these tagged [Spam] emails to a junk mail folder.
Create a new rule in your email application to move tagged "[Spam]" to the Spam folder, Delete folder or any folder you would like to specify. Here are example rule parameters:
For specific instructions, consult the help of your email application provider.TOP
Email spoofing is fraudulent email activity in which the sender's email address is changed to make it appear as though the email originated from a different sender. Hiding the source of where an email message is sent is used for spam email and phishing scams. By changing attributes of the email, such as the: From, Return-Path and Reply-To fields (found in the message header), it can make the email appear to be from someone other than the actual sender. The result is that, although the email appears to come from the email indicated in the "From" field (found in the email headers) it actually comes from another email address, typically the same one indicated in the "Reply To" field. Normally, if the spoofed email is replied to, the delivery will be sent to the "Reply To" email, which is often the spammer's email. However, the "Reply To" field could also be set to the spoofing address, causing the unknowing victim to receive an abundance of returned and failed email that they never sent.
Unfortunately, like Spam, not much can be done to prevent this from happening. If you do think your email address is being spoofed, check your header to find the source's IP Address. Does the IP address in the header of the email show that the messages are going through your Internet Service Providers (ISP) mail server or is the mail being sent from another source not connected with your email or ISP service? Currently, the only thing to do is look up the IP address in the header of the spoofed email at www.arin.net and contact the ISP that owns the IP address to report the issue. You may also want to file a report with The Internet Crime Complaint Center. Normally "spoofing" only continues for a brief period of time. You have the option to delete the "spoofed" email address and create a new email address. However, this may be disruptive to your business and customers and there is no guarantee that the new email address will not be "spoofed".TOP